As soon as your order has been shipped, you will receive a shipment notification email with the tracking information for your item(s). You can also quickly access tracking information for past orders in the Order History section of your account.
Within the US, we ship with USPS. Please note that all orders over $300 will be shipped with a signature requirement. For international orders, we typically ship with DHL Global, and less frequently with USPS.
If you have any special shipping requests, please contact us within 30 minutes of placing your order, and we will try out best to accommodate you.
We ship to many countries around the world, including Argentina, Australia, Austria, Bahamas, Belgium, Bermuda, Brazil, Canada, Chile, China, Colombia, Denmark, Finland, France, Germany, Hong Kong, Iceland, Ireland, Israel, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom, and Virgin Islands.
Shipping costs for orders outside of the U.S. vary depending on the destination. The shipping costs for international orders are calculated on the checkout page, but typically it will follow the standard price.
International free shipping only applies to orders with a subtotal (the total cost of the items in your cart, not including tax or shipping) of $199.00 USD or more. The free shipping discount is applied at checkout, and you don’t need to enter a code.
International customers are solely responsible for payment of all duties, import taxes, and brokerage fees.
These additional fees are not included in the cost of shipping, and we are not able to provide estimates of what this amount may be for a specific order or item.
Customs, duties, and taxes can vary widely, so please check with your local customs agency for more details before you place an order.
Trying to find your package? Sorry — this can happen sometimes! Occasionally a carrier will tag a package as delivered before it's been physically dropped off.
Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it’s not hiding or jammed. Also, please ask your neighbors if they may have received it for you.
If your package still hasn’t turned up 3 days after the delivery date shown in your tracking information, please contact us.