The estimated delivery window for your order depends on what type of product(s) it contains:

• In-stock items usually ship within 3-4 business days
• Pre-order items can take up to two weeks to ship, depending on the product.
• If your order contains a mix of In-stock and Pre-order items, the entire order will not ship until all of the Pre-order items have arrived at our warehouse.

Estimated delivery dates for each product are displayed on the checkout page prior to placing an order, and also in the order confirmation email you’ll receive immediately after placing an order.

If you have already placed an order and would like to

• Cancel the order
• Add or remove items
• Change the shipping address

Please contact our support team within 30 minutes of placing your order.

For the best chance of us being able to honor your request, please send your message with the subject line "Modify or cancel order" and include your order reference number in the body of your message.

Cancellations and order modifications are not guaranteed and can only be made during business hours (Monday - Friday from 9am to 5:30pm PT).

All Andes Village orders are shipped with a packing slip that omits the price of each product and includes instructions on how to make a return, so no separate gift receipt is needed.

Personalized gift messages are not supported at this time.

At present, we do not offer gift wrapping for orders, so please plan accordingly!

We try to offer the best price we can to all of our customers, and we strive to only carry quality products that are worth your hard-earned dollar. However, we do offer coupons or promo codes. The best way to find out about promotions and special offers is to follow us on social media.

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